1
Schedule
Facility staff enter rider profile, pickup/drop-off addresses, time, recurring frequency, and accommodations.
Workflow
From request to completed ride in four clear steps.
RideVoy replaces fragmented phone calls and spreadsheets with one live operational flow for facility teams, drivers, and dispatch admins.
Operational flow
Every ride follows one consistent status lifecycle that all stakeholders can see.
2
Match
Drivers claim rides from the live board, or admins manually assign pending rides when needed.
3
Track
Ride status and driver location update in real time while riders receive milestone notifications.
4
Complete
Drivers close rides, reports refresh automatically, and teams export operational data when needed.
Role-based experience in the same system
RideVoy keeps each role focused while preserving shared visibility.
FH
Facility Staff
- Create one-time and recurring rides
- Reuse rider profiles and saved addresses
- Track fulfillment from a single dashboard
- Reduce outbound status calls with SMS automation
DR
Drivers
- Accept rides in real time from the ride board
- Progress rides through start and completion states
- Use integrated navigation for pickup and drop-off
- Track upcoming and completed trip history
AD
Administrators
- Monitor system-wide KPI trends and status mix
- Approve new drivers and manage facilities
- View live driver locations and pending exceptions
- Export CSV data for reporting and billing
Ride status lifecycle
Clear status transitions improve communication and give every team member a shared source of truth.
| Status | Primary owner | What changes |
|---|---|---|
| Pending | Facility / Admin | Ride request enters queue with rider and schedule details. |
| Accepted | Driver | Driver is assigned and rider receives assignment notification. |
| In Progress | Driver | Live tracking begins; dispatch and facility monitor ride execution. |
| Completed | Driver / System | Ride closes and reporting metrics update for dashboards and exports. |
Need this workflow mapped to your operation?
We can run your current process against RideVoy in a guided walkthrough.