Facility scheduler
Create rides, reuse rider profiles, and manage recurring treatment schedules with fewer manual handoffs.
Open scheduling workflow ->Help Center
Support guidance for daily NEMT operations in RideVoy.
Use this page to quickly find setup steps, role-based workflow guides, and troubleshooting pathways for common transport coordination issues.
Role-based quick starts
Dispatcher and fleet ops
Use live assignment views, driver status visibility, and exception routing to keep same-day operations on track.
Open dispatch workflow ->Org admin and leadership
Monitor fulfillment trends, audit access patterns, and export operational data for reporting and compliance review.
Open reporting workflow ->Common tasks and where to start
| Task | Primary page | Escalation trigger |
|---|---|---|
| Set up recurring treatment rides | Recurring rides feature guide | Recurring jobs fail to generate on schedule. |
| Update accommodation needs | Rider profiles guide | Vehicle mismatch occurs on active rides. |
| Investigate late pickup events | Live tracking workflow | Multiple at-risk rides within a shift window. |
| Run monthly operations report | Analytics and reporting | KPI data missing or export failures. |
Troubleshooting guide
Confirm recurring schedule templates are active, start dates are valid, and the relevant facility is still enabled. If templates are active but rides are missing, contact support with template ID and date range.
Review accommodation fields in the rider profile and available vehicle tags in your fleet records. Mismatch conditions often occur when required accessibility attributes are missing from active vehicles.
Check notification routing rules and contact group assignments for overlapping recipients. Duplicate alerts are usually configuration-based rather than delivery-system failures.
Include organization name, affected facility, timestamp, ride IDs (if available), screenshot, and impact summary. This reduces first-response time and speeds root cause analysis.
Need direct help from the RideVoy team?
For urgent operational support, contact support@getridevoy.com and include the facility, time window, and affected ride IDs.