Use these definitions to align teams on workflows, metrics, and documentation language. Each term includes operational context, real-world examples, and links to related RideVoy features.
A ride that has progressed through the full NEMT lifecycle — from scheduling through driver assignment, pickup, and patient drop-off — reaching a final successful state in the system. This status triggers billing reconciliation and fulfillment rate calculations.
Read completed ride definition →The percentage of requested NEMT rides that are successfully completed within a given time period. Industry benchmarks range from 90-95%, and tracking this KPI helps operations teams identify scheduling gaps, driver shortages, and coordination failures.
Read fulfillment rate definition →An automatically generated ride that repeats on a set schedule — daily, weekly, biweekly, or monthly — for standing medical appointments. Recurring rides are the backbone of NEMT, particularly for dialysis (3x/week) and physical therapy (2x/week) patients.
Read recurring ride definition →A stored set of patient details — including contact information, emergency contacts, addresses, and accommodation preferences — used to auto-fill ride requests and reduce booking errors. Profiles save 30+ hours per month for high-volume scheduling teams.
Read rider profile definition →Transport requirement flags indicating wheelchair accessibility, oxygen equipment, walker storage, stretcher transport, bariatric capacity, or attendant accompaniment needs. Proper flagging prevents ride failures caused by vehicle-patient mismatches.
Read special accommodations definition →A healthcare reimbursement model where providers are compensated based on patient health outcomes rather than service volume. Reliable NEMT is increasingly recognized as a social determinant of health that directly impacts care quality metrics.
Read value-based care definition →Explore guides, features, and tools that connect to these glossary concepts.
Track fulfillment rates, ride completion trends, and operational KPIs from one dashboard.
Explore feature →Automate standing appointment schedules with daily, weekly, or biweekly ride generation.
Explore feature →Tactical strategies for improving ride completion and appointment attendance rates.
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