About RideVoy — The Team Behind the Platform

The Problem

A $3B+ industry running on phone calls and spreadsheets.

Non-emergency medical transportation moves millions of patients to dialysis, therapy, and specialist visits every year. Yet most of the industry still coordinates rides the same way it did twenty years ago: phone calls, paper logs, and crossed fingers.

Facilities waste hours chasing ride confirmations. Drivers juggle texts and paper manifests. Dispatchers manage fleets through whiteboards and gut instinct. Patients wait — sometimes for rides that never come.

We didn't read about this problem in a market report. We lived it — running an NEMT program in Iowa, watching patients miss dialysis and therapy appointments because the coordination layer was broken. RideVoy was built to close that gap.

3.6M

Americans miss medical appointments annually due to transportation barriers

$3B+

Spent on NEMT through Medicaid alone each year

72hr

Typical advance booking requirement with legacy systems

<60s

Time to schedule a ride with RideVoy

Mission

Make medical transportation invisible.

We believe transportation should never be the reason a patient misses care. RideVoy exists to make the coordination layer so seamless that rides just happen — automatically scheduled, instantly matched, tracked in real time, and confirmed without a single phone call.

Vision

The operating system for NEMT.

We're building toward a future where every healthcare facility, fleet operator, and independent driver operates on a single connected platform — where ride data flows into billing, compliance, and outcomes reporting without manual intervention. One system. Every stakeholder. Full visibility.

What Drives Us

Built on principles, not just features.

These aren't wall art. They're how we make decisions about what to build, who to hire, and how to show up for the people who depend on us.

Patients come first

Every feature we ship gets measured against one question: does this make it more likely a patient gets to their appointment on time? If the answer isn't clear, we rethink it.

Simple beats complex

Legacy NEMT tools are built for IT departments. RideVoy is built for the person at the front desk who needs to book a ride in 60 seconds. Simplicity isn't a shortcut — it's the product.

Visibility over guesswork

Real-time GPS, 15-second board refreshes, automated SMS — we build for full transparency because every stakeholder deserves to know exactly where things stand.

Built for every role

Facility staff, drivers, and administrators all live in RideVoy. We design separate experiences tuned to what each role actually needs — not one bloated interface for everyone.

Ship, measure, improve

We don't build in the dark. Every release is instrumented, every metric is visible, and every improvement is driven by what facilities and drivers actually tell us.

Trust is earned daily

Healthcare data is personal. We encrypt everything, enforce role-based access, and treat security as a feature — not a checkbox. Every ride, every patient record, protected.

Our Journey

From frustration to platform.

The Spark

A United Way grant and a mountain of spreadsheets

Megan was directing an NEMT program through her local United Way in Iowa — coordinating volunteer drivers and patients on spreadsheets and phone calls. The daily reality was missed rides, last-minute cancellations, and hours lost to manual scheduling. The tools available were either built for enterprise billing teams or barely functional.

Build

Built for one program first

Logan built the first version of the platform specifically for Megan's program — designed around the coordinator's real workflow, simple enough for volunteer drivers to use on their phones, and focused on the things that actually mattered: getting patients to appointments on time with full visibility for everyone involved.

Validation

"What software are you using?"

The results were immediate. Scheduling time dropped dramatically. Missed rides fell. Drivers actually liked the tool. Then other organizations started asking what Megan's team was running — and the answer kept surprising them. That question became the catalyst for something bigger.

Today

RideVoy launches for the industry

What started as a tool for one community NEMT program is now a platform built for any healthcare organization that coordinates patient transportation. We're expanding across facilities, deepening analytics and reporting, and building the integrations that connect RideVoy to the broader healthcare ecosystem.

The Team

Small team. Big mission.

We're a focused group of operators, engineers, and designers who believe healthcare logistics deserves modern software.

Logan and Megan Brincks, co-founders of RideVoy

Logan Brincks

Co-Founder — Engineering & Strategy

Megan Brincks

Co-Founder — Marketing & Operations

RideVoy didn't start in a startup incubator. It started in the back office of a United Way chapter in Iowa, where Megan was directing a grant-funded NEMT program for her community. Every day she lived the chaos firsthand — juggling volunteer driver schedules on spreadsheets, fielding last-minute cancellation calls, and watching patients miss critical appointments because the coordination burden was simply too much for her team to manage manually.

When Logan saw what Megan was up against, they searched for software that could help. What they found was a market full of legacy tools built for enterprise billing departments — not for the people actually scheduling rides and driving patients. Nothing was designed around the coordinator's workflow. Nothing was simple enough for a volunteer driver to use on their phone. So Logan built it.

The first version of the platform was built for a single program: Megan's. It replaced the spreadsheets, eliminated the phone tag, and gave her team real-time visibility into every ride. Scheduling time dropped dramatically. Missed rides fell. Drivers actually liked using it. And then other organizations started asking: "What software are you using?"

That question became RideVoy. Today we're building the platform we wished existed from the start — purpose-built for the people who do the hard, unglamorous work of making sure patients get to their appointments. Because we've been in those seats, and we know the difference the right tool makes.

We're hiring. If you want to work on something that matters, see open roles →

Trust & Security

Healthcare data demands healthcare-grade security.

We don't treat security as an afterthought. Every layer of RideVoy is built to protect patient information and keep your operations compliant.

End-to-end encryption

All data in transit secured with SSL/TLS via Let's Encrypt. Every API call, every patient record, every ride update.

Role-based access control

Facility staff, drivers, and admins each see only what they need. JWT authentication enforced on every request.

Rate-limited API

Built-in protections against abuse and unauthorized access. Every endpoint is monitored and throttled.

AWS infrastructure

Hosted on Amazon Web Services with industry-standard uptime. Bcrypt password hashing. No shortcuts.

We built RideVoy because getting there shouldn't be the hard part.